Sometimes it's not so easy for long term employees and industry professionals to think like a customer. After all, our job is to know everything there is to know about the self moving industry. From moving labor to self move planning and transportation solutions, it is our job to be experts. While this can be a great thing, it can also hinder our ability to see the relocation process from a customers point of view.
This has never been more apparent than this past week when our newest employee
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