Sometimes it's not so easy for long term employees and industry professionals to think like a customer. After all, our job is to know everything there is to know about the self moving industry. From moving labor to self move planning and transportation solutions, it is our job to be experts. While this can be a great thing, it can also hinder our ability to see the relocation process from a customers point of view.
This has never been more apparent than this past week when our newest employee Michelle began working for us. As someone without much relocation experience, Michelle asked a lot of questions during her training and also observed a lot about our customer interactions. We felt that her lack of relocation experience could actually be used as a learning tool to help us see things we might not otherwise have seen. In addition to helping us analyze our processes, Michelle also noticed a lot of customer oriented trends which she has written about to help you successfully plan, prepare and execute your move.
- Furniture Pads: An inexpensive way to protect your household items during a move would be by renting furniture pads. It is great preventative measure to protect your belongings and there is no limit to how many can be used. Most people (including myself) don't think about this when planning their move.
- Affordable Self Moving: Many people underestimate just how affordable a self move really can be. Having friends help could add up when paying for drinks, lunch, etc. Time is also a key issue when having a self move done with friends. An experienced mover can get the job done in half the time and the right way.
- Extra Fees: Some rental truck companies purposely place a hand truck in the moving truck so you can use it, but it comes with an additional fee. This prices for these 'add-on' expenses can quickly add up and eliminate your DIY savings. Our movers come with a hand truck, floor dolly and standard tools and NO additional fees are tacked on.
- Planning: When moving it is important to plan, plan, plan. Reserve the truck early, order any additional moving supplies, and make sure any last minute errands can be done prior to moving day. Waiting until the same day to rent a truck and hire movers only cause added stress. We receive many last minute load and unload requests, even though we were able to service about 99% of them, it would be nice if we could help everyone. Giving the proper notice can help the movers and the customer make moving day go as smooth as possible.
- On-Site Moves: I have been a victim of couch moving injuries in the past and it is not nice. Re-arranging and organizing your home can also be done with on-site help from labor movers like Elite. You do not have to be physically moving to another location to hire moving labor. Our movers can help stage your furniture when trying to sell your home, clear out an old couch for a new one, and even help pack your old items when spring cleaning or downsizing. Renovating is also very common and we can accommodate the homeowners by moving their items to the garage, basement or a POD in the driveway. When the renovation is complete, just give us a call and we will put all of the furniture back in the proper places.
- Piano Moving: A lot more goes into moving with a piano than most people realize. Access conditions, for example, play a huge role when moving a piano and I don't think most people really put much thought into it. How many steps must the piano be moved up/down? This includes any steps outside to get to the home which many people forget about. Another issue I have witnessed is that some people really underestimate the weight of their piano. Most pianos are at least 250lbs, many are much heavier. To account for the weight variation we have specific crew size requirements that we must adhere to for different piano types. If you are moving with a piano please take a moment to review our piano policy for more information.