College Moving FAQ
The following FAQs and policies are specific to the college moving program. For policies and questions related to our residential and commercial services please visit our main FAQ section.
College Moving FAQs
- Who is eligible for the college moving program?
- Is a deposit required?
- What is the cancellation policy?
- Can I reschedule my service date?
- When is my credit card charged?
- Can I pay by cash or check?
Our college moving program is specifically designed for active students that live on campus. This includes apartments, homes and dorm rooms as long as they are on physically located on the campus.
Yes, a $49.00 deposit is required to reserve our 2-Man / 2-Hour Program for college moves. The deposit amount is subtracted from the total rate of $199.00.
Our cancellation policy for the college moving program is the same as our standard service. The policies have been outlined below for your reference. If you need to cancel your order but plan to reschedule for an unknown date in the future please review our "Pending" policy for additional options.
Standard Order Cancellation: A $50.00 fee applies to all canceled orders assuming they do not meet the criteria of our Same Day or No Show cancellation policies. The $50.00 fee will be charged to the card on file.
"Pending" Status - Short Term Cancel: If your situation has changed and you are no longer sure of your moving dates or destination you may opt to move your reservation to pending status. This will cancel your current order(s) and allow them to be rescheduled at any time within twelve months without penalty. Orders can be rescheduled at any location in the country, it is not tied to your original location. For example, if you originally scheduled your moving crew for San Diego State University but instead decide to attend college at Duke University you may still utilize the same order.
No Show Fee: If a cancellation request is received after our crew departs for your location you will be charged a $150.00 no show fee in addition to the $50.00 cancellation fee. This fee will be charged to your credit card on file per our terms and conditions.
We will gladly reschedule reservations however reschedules are subject to time and date availability. There are no fees for rescheduling assuming the request is received in a reasonable time period.
Your credit card will be charged the $49.00 deposit when we process and schedule your reservation. The remaining balance of $150.00 will be payable once the move has been completed on site. Parents that wish to pay the balance for their child but will not be physically on the moving site may complete our Pre-Auth form for easy billing.
Cash is always an available option for your balance. Our check acceptance policy varies by location and should not be relied upon as a method of payment.