6 Questions to Ask Moving Labor Companies
- Are the movers licensed and insured? While many moving labor companies claim to be "licensed and insured", few are. Any company claiming to be licensed should have proof of their local license (if applicable) or legal state entity as well as a copy of their insurance certificate available. Some companies may charge a fee if you ask to be listed as an additional insured, this is normal.
- Do they accept credit cards? Let's face it, it's 2012 and any legitimate company should offer the ability to pay by credit card on the move day. Cash is not convenient and is harder to track when it comes time to do your taxes or expense reports. Elite Moving LaborTM accepts all major credit cards (including American Express), cash and invoice options for company paid relocation, corporate accounts and government agencies. Better yet, we never charge a credit card transaction fee!
- Are there hidden fees? If you have found an amazing deal for verified licensed and insured movers you may want to also check for hidden fees. There are many different kinds of fees including rush fees, piano fees, stair charges, long carries and elevator charges. Elite Moving Labor does not charge for short notice moves or to reschedule an order. We have no hidden fees and no additional charges for moving a pianos, stair carries, long carries or elevators.
- Are the movers third party companies, individuals or employees? Elite Moving Labor is the only nationwide moving labor company that has over 165 internal moving teams in addition to our verified third party companies and brand license locations. If we utilize another moving company for a move rest assured they have been verified through the Elite Moving Labor Supplier Management program. This means that we verify their licenses, insurance and references in addition to many other items. If we cannot send out one of our own moving teams we will always provide a qualified moving labor company, never individuals.
- Do they offer mandated coverage of $0.60/lb? Moving companies are federally mandated to provide Released Valuation coverage (Equivalent to $0.60/lb per item) for any items dropped or broken by the moving crew while on site. As outlined in "Your Rights and Responsibilities", Elite Moving Labor provides a guide to what is covered and excluded.
- Does the company have positive reviews? A quick search online should help you determine if the company has satisfied previous customers. Review sites like Yelp offer secure reviews that are tamper proof, preventing the company from reviewing themselves or altering bad reviews. Google, Kudzu and Facebook are also great places to look. Remember, a customer with a bad experience is much more vocal, whereas customers who had a positive experience are much less likely to express their opinion. Moving companies with only a few good reviews and little to none bad reviews could still be a great company.
More information about liability and coverages can be found in our insurance section.
Read more about the payment methods we accept for moving services.