FAQ's

• For questions regarding our online order form, please view our reservation FAQ's
• If you need help selecting a crew size, please view our crew size selection tutorial

Q: How Much Does Moving Labor Cost?

A: Rates are usually dependent upon the season. Please view our moving labor rates.

Q: How Does the 2-Hour Minimum Program Work?

A: To help customers who need moving help for a minimum time, we have recently added a 2-Hour Minimum Program to make moving labor more affordable. This service is currently only available for 2-Man Crews and for customers who require unload service only. For more information view the complete program details and qualifications.

Q: Are There Any Hidden Fees?

A: Absolutely not. Our rates are up front and listed in plain view. We have no rush fees, order change fees, stair charges or piano fees. The only fee we may charge is a travel fee, however it is only applicable to a small percentage of our customers who reside in rural areas. If a travel fee is required, you will be notified for approval prior to processing your order.

Q: How Are You Different From a Full Service Company?

A: We specialize in the labor aspect of the moving industry and we work closely with most major mobile storage, freight, self storage and truck rental companies. We do not own our own trucks and we do not provide storage, we simply provide licensed and insured movers to load, unload, pack and move furniture. Please feel free to read our informative guide: "How We Differ From Full Service Movers"

Q: Why Would I Need Movers Without The Truck?

A: Our movers service the growing segment known as self service moving, also known as do-it-yourself moving. It can cost thousands of dollars less to rent a truck, reserve freight or use mobile storage versus the traditional method of hiring full service movers. For consumers who select a self service move option, we provide the skilled movers to load, unload and pack. Moving can be very difficult and it is important not just to have the muscle to move your items, but also the skill and expertise to ensure than nothing gets damaged and you make the most use of your space.

Q: What If I am Unsure of My New Address Or Move Date?

A: You can still create a reservation even if you do not have your destination details. We will create follow-up tasks for your order and communicate with you as the information becomes available. Once we have the move date and/or address we will update the order accordingly.

Q: What Is Your Piano Policy?

A: A complete breakdown of the types of pianos we move and do not move is available here.

Q: Is Moving Equipment Provided With My Order?

A: Yes! All of our crews provide one hand truck, one floor dolly and standard tools for assembly and dis-assembly. We do not provide furniture pads or appliance dollies, those should be rented from your transportation provider.

Q: Can You Help Me Plan My Move?

A: We work closely with many major self service relocation companies. Whether you need mobile storage, self storage, freight or a truck rental, we can provide you with discount pricing. We can also provide a driver, estimate your fuel costs and more! We recommend completing our transportation quote form for rates tailored to your needs.

Q: What Payment Methods Do You Accept?

A: We accept Visa, Mastercard, Discover, American Express, checks and cash. Our moving teams carry credit card authorizations on their work orders so you can pay with a credit card at the completion of your move or you can complete our Pre Order Authorization for billing security. Your deposit amount at the time of booking must be paid for with a credit card.

Q: How Can I Obtain A Copy of Your General Liability Certificate?

A: If you have a current reservation and require a copy of our G/L certificate please request one.

Q: What Is Your Cancellation Policy?

A: We have several cancellation policies that vary based on when the cancellation is placed. The policies have been outlined below for your reference.

Standard Order Cancellation: A $50.00 fee applies to all canceled orders assuming they do not meet the criteria of our Same Day or No Show cancellation policies. The $50.00 fee will be subtracted from your original deposit amount and the remaining balance will be payed to you by check within 7-10 business days.

Same Day Cancellation: If you placed an order and require service for the same day we will do everything possible to accommodate your request. We require a $150.00 deposit at the time of booking, if we are unsuccessful in scheduling a crew your deposit will be refunded. However, if a crew is confirmed and then a cancellation is made no refund will be provided.

No Show Fee: If a cancellation request is received after our crew departs for your location you will be charged a $150.00 no show fee in addition to the $50.00 cancellation fee. This fee will be charged to your credit card on file per our terms and conditions.

Q: What Is Your Reschedule Policy?

A: We will gladly reschedule reservations however reschedules are subject to time and date availability. There are no fees for rescheduling assuming the request is received in a reasonable time period.

Q: Who Is Responsible For Furniture Pads?

A: If we are only supplying the moving labor it is the responsibility of the customer to obtain the padding. Most major companies involved in transport will rent furniture pads to you.

Q: What Type Of Insurance Coverage Do You Provide?

A: We provide a coverage level known as released valuation. This is a basic coverage required by law which protects your belongings at $0.60/lb while our crew is in possession of your items. It is very important to note that this coverage is not based on value, but on weight. Because we are not a full service moving company and we do not take possession of your items we can only provide this coverage while we are on site and all damages must be noted on the work order before we depart. Please read our detailed insurance provisions and exclusions.

Q: Do You Provide Commercial or Government Accounts?

A: We provide billing terms and volume pricing for all types of businesses and government agencies. View our commercial services for more information.

Q: How Can My Company Do Business With Elite Moving Labor?

A: We have several programs in place for B2B relationships. Moving companies may be interested in our supplier network while advertisers and relocation companies may be interested in our affiliate program. View all of our business programs within our Doing Business section.